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The products featured on our website are shipped directly from our warehouses located in the US, Peru, Mexico, Costa Rica, Panama, Guatemala, Ecuador and Colombia.
Due to covid-19, please allow us for up to 5 business days to dispatch. We sincerely apologize for the inconvenience during these unprecedented times.
*All shipping times exclude clearance/customs delays.
Each country has its own estimated average delivery period, most of them are between 5 to 10 working days, and there may be variations in the period due to postal strike problems, in addition to other factors beyond our control.
All purchases have a tracking code that will be sent to the customer’s email within 5 working days, which can be tracked from leaving the warehouses of origin until arriving at their home.
Based on our experience, 85% of products are delivered within 7 days of posting. For the US market, products are delivered within 14 days working days in average.
If the order is for 2 or more products, they can be shipped separately and a tracking code will be issued for each product.
We ask attention when filling in the delivery address to ensure that it is done within the established deadline. Remembering that it cannot be changed after 24 hours of placing the order on the website, as within this period the product is already separated for shipment, and it will also not be possible to cancel the purchase after 24 hours.
In case of reshipment, a new delivery period will apply.
Any questions regarding deadlines, our team will always be available through the service channels on the website or by email: firstname.lastname@example.org
All orders placed by Canada, Australia, Spain customers or if in their shipping showed “International Shipping” should consider we will send their a DDU order (Delivered Duty Unpaid package), so consider to paid taxes and customs accrdoing yout country terms.
It is the customer’s responsibility to monitor their email inbox and the provided tracking number to ensure the proper receipt of their order. This includes checking the spam or junk folder in case any order-related emails are filtered incorrectly.
Notifications and Updates
We strive to send notifications and updates regarding the status of your order, including shipment confirmation and tracking information, to the email address provided during the checkout process. However, due to possible technical issues or email filters, we recommend customers to regularly check their email inbox for any order-related communication.
Access to Carrier Systems
We do not have direct access to the systems of shipping carriers and rely on the provided tracking information for updates on delivery status. By providing the tracking number, we facilitate customers in tracking their packages through the corresponding postal service website.
Contacting the Carrier
If customers have any questions or issues regarding the delivery of their order, we recommend contacting the relevant shipping carrier directly. They will be able to provide more accurate information and specific assistance regarding the delivery status.
You will be responsible for paying for your own shipping costs in case of returning or reship your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your replacement product to reach you, may vary.
If you are shipping to us an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, that is up to the postal service you use to ship the item back.